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CONSULTANT PROFILE

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Susan Naylor Adams, MBA, CSSGB

Phone:

717-332-9564

Education:

  • MBA Corporate Finance-Saint Joseph's University

  • BS Accounting-Elizabethtown College

  • Six Signa-Green Belt​

  • Private Pilot with high performance and complex  airplane endorsements

Visionary, accomplished, and results-driven executive, committed to improving the service distributed to clients while ensuring operational productivity. Adept at executing strategic initiatives that result in enhanced revenues, improved cash flow, and increased productivity at lower operating costs through the expansion of programs and services, acquisition of existing businesses, implementation of emerging technologies, and redesign of business processes. Progressive and innovative, highly valued for expertise interpreting program vision and strategy, translating objectives into actionable plans, and providing decisive leadership to multi-functional staff. Articulate and persuasive with exceptional communication and consultative skills, able to effectively relate to everyone on any level.

EXECUTIVE MANAGEMENT EXPERIENCE

  • President and Chief Executive Officer, Naylor-Adams & Associates, LLC - 04-2007 to Present

  • President and Chief Executive Officer, Cargill Aeronautical, 01-2011 to Present

  • CFO, CIO, and COO, Baltimore Medical System, 08-1999 to 04-2007

  • Chief Financial Officer, York Health Corporation,  03-1996 to 08-1999

AREAS OF EXPERTISE

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  • Business Development

  • Business Process Redesign

  • Cash/Treasury Management

  • Computerized Testing

  • Cost/Expense Reduction

  • Customer Service

  • Executive Management (All Disciplines)

  • Facility/Service Expansion

  • Facilitation-Education

  • Feasibility Analysis/Evaluation

  • Financial-Operations Analyses

  • Fixed Based Operations

  • Flight Training/Aircraft Rentals

  • Grants Management

  • Health Informatics

  • Healthcare Operations

  • Information Management

  • Merger-Acquisitions

  • Nonprofit Administration

  • P&L/Budgeting/Forecasting

  • Performance Enhancement

  • Policy/Procedure Development

  • Private Equity

  • Program Design and Implementation

  • Project Management

  • Public-Community Relations

  • Resource-Capacity Planning

  • Revenue Cycle Management

  • Revenue Growth-Collection

  • Service Center Operations

  • Strategic Long-Term Planning

  • Workflow Analysis & Design

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MAJOR ACCOMPLISHMENTS

 

​Start-up of New and Acquisition of Existing Businesses

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  • Founder of Naylor-Adams & Associates

  • Founder of Cargill Aeronautical

  • Acquisition of a Flight Academy

  • Acquisition of an Aircraft Repair & Maintenance Shop

  • Acquisition of a Computerized Testing Center

  • Founder Pilots with a Purpose

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Project Management and Process Redesign Initiatives

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  • Selection and implementation of multiple Electronic Health Records, Practice Management, Financial Management and Fixed Based Operations Systems.  

  • Development and implementation of policies and procedures that reduced process errors, streamlined and standardized workflow, and ensured compliance with government agencies and accreditation guidelines.

  • Development of training programs and core competencies that reduced data errors and improved productivity.

  • Development of project plans that ensured completion on time and within budget.

  • Centralization of administrative operations, which streamlined and standardized workflow, improved customer service, reduced errors, and increased access to care.

  • Development of Lean Six Sigma Teams that improved user satisfaction and reduced resistance to change.

  • Implementation of bi-directional interfaces that improved turnaround times, productivity, and patient health outcomes.

  • Mapping of operational workflows that identified critical paths and highlighted inefficiencies, material weaknesses, and duplication of efforts.

  • Conversion of numerous multi-specialty hospital-owned practices to FQHC that resulted in increased profitability and operating efficiency.

  • Integration of hospital residency training programs into FQHC practices that resulted in operational efficiency for both parties.

  • Renovation of multiple facilities that required phasing of existing operations.

  • Design of a 60,000 Sq. Ft. LEED Platinum Facility. Facility passed certification.

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Revenue Enhancements and Cost Containment

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  • Development of Key Performance Indicators and Reports that resulted in increased revenues and improved cashflow.

  • Centralization of administrative operations to achieve system-wide standardization.

  • Preparation and analysis of cost reports and appeals resulting in substantially higher revenues.

  • Mapping of workflow processes that identified and resolved inefficiencies and material weaknesses.

  • Development of training programs that reduced errors, increased revenue, and improved timeliness of collections.

  • Development and facilitation of Requests for Proposal bidding process

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Business Development

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  • Conversion of failing companies into profitable entities.

  • Development and implementation of new business lines.

  • Preparation of market and community studies that identified target audiences.

  • Preparation of organizational assessments that identified and improved financial and operational performance.

  • Development of multi-year strategic business plans and related financial, information management and operations implementation plans.

  • Preparation of feasibility studies that improved decision making.

  • Facilitation of peer groups, business meetings and training sessions

SYSTEMS APPLICATIONS

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Healthcare

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  • GE Centricity

  • EPIC

  • Netsmart Evolv

  • Netrix SAMMS

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Aviation

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  • Foreflight

  • Garmin G-1000

  • Redbird Flight Simulator FMX/cl

  • MYFBO 

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Financial Management

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  • QuickBooks

  • Lawson

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Learning Management

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  • TalentLMS Learning Management System

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Back Office

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  • MS Word

  • MS Excel

  • MS PowerPoint

  • MS Publisher

  • MS Access

  • MS Project

  • Visio

  • OneHub File Management

  • Go Daddy Email-Domain Management

  • Wix Website Management​

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